Refund and Returns Policy

At Minache.com, we strive to provide high-quality fragrances and excellent customer service. If you need to cancel an order or request a refund, please review our policy below.

1. Order Cancellation

• Orders can be canceled within 2-3 days of purchase if they have not been shipped.
• To cancel your order, email us at support@minache.com with your order details.
• If the order has already been shipped, cancellation is not possible.

2. Refund Policy

We offer refunds under the following conditions:

• Damaged or Incorrect Products: If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the product.
• Returns: Unused, unopened items in their original packaging can be returned within 7 days of delivery.
• Refund Processing Time: Once we receive your return, refunds will be processed within 3-4 days to your original payment method.

3. Non-Refundable Items

• Opened or used products
• Gift cards or promotional items
• Custom or personalized orders

4. How to Request a Refund

• Email support@minache.com with your order number and reason for the return.
• Ship the product back to us in its original condition. The return shipping cost will be borne by the customer unless the item was defective or incorrect.

5. Shipping Policy

• We process and ship orders within 0-7 days.
• Delivery times depend on your location. Tracking details will be shared once your order is shipped.

6. Contact Us

If you have any questions about cancellations or refunds, reach out to support@minache.com.